Xesi Nails ("we," "us," or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, communicate with us, or otherwise use our services.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with our store, we may collect the following types of information:
Contact Information
This may include:
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Name
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Email address
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Phone number
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Billing address
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Shipping address
Order & Transaction Information
When you place an order, we may collect information such as:
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Products purchased
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Nail size, shape, style, or customization selections
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Order history
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Billing and shipping information
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Transaction details
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Order notes or special instructions
Payment Information
Payments are processed through Shopify and/or third-party payment providers.
Depending on the payment method you choose, payment providers may collect information such as your credit or debit card details, billing information, or other payment-related information.
We generally do not directly store your complete payment card information.
Device & Usage Information
When you visit our website, certain information may be collected automatically, including:
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IP address
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Browser type
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Device type
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Operating system
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Pages viewed
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Products viewed
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Referring website
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Shopping cart activity
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Date and time of visits
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Cookie and similar technology identifiers
Communications
If you contact us, we may collect the information you provide in your messages, including customer service requests, sizing questions, product questions, reviews, return or replacement requests, and other communications.
2. How We Use Your Information
We may use personal information to:
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Process and fulfill your orders
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Manufacture or prepare your handmade nail sets according to your selections
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Process payments and transactions
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Arrange shipping and delivery
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Provide tracking information
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Communicate with you about your order
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Provide customer support
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Respond to questions, requests, or complaints
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Handle returns, replacements, or other order issues
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Detect and prevent fraud or unauthorized transactions
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Maintain and improve our website and services
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Understand how customers use our website
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Improve our products and shopping experience
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Send marketing communications where permitted by law
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Comply with applicable legal, tax, accounting, and regulatory requirements
3. Shopify
Our online store is hosted by Shopify.
Shopify provides the e-commerce platform that allows us to sell our products and services to you.
When you browse our store, create an account, place an order, or use certain Shopify services such as Shop Pay, Shopify may process personal information in connection with providing its services.
Shopify processes information according to its own privacy practices and applicable data protection requirements.
4. How We Share Personal Information
We may share personal information with service providers when reasonably necessary to operate our business and fulfill your order.
These may include:
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Shopify
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Payment processors
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Shipping carriers and postal services
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Fulfillment or logistics providers
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Website hosting and technology providers
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Analytics providers
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Advertising and marketing platforms
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Email and customer communication providers
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Fraud prevention and security providers
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Professional advisers where necessary
We only disclose information as reasonably necessary for these providers to perform services on our behalf or as otherwise permitted or required by law.
We may also disclose personal information if required to comply with applicable laws, legal proceedings, court orders, government requests, or to protect our rights, customers, business, or others.
5. Cookies & Tracking Technologies
Our website may use cookies, pixels, tags, and similar technologies to operate the website and improve your shopping experience.
These technologies may be used to:
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Keep products in your shopping cart
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Remember your preferences
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Maintain website functionality
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Understand website traffic and performance
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Analyze customer interactions
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Prevent fraud
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Measure marketing campaigns
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Provide advertising where permitted
Your browser may allow you to block, delete, or manage cookies.
Please note that disabling certain cookies may affect the functionality of our website.
Where required by applicable law, we will request consent before using certain non-essential cookies or tracking technologies.
6. Advertising & Analytics
We may use third-party analytics or advertising services to better understand how visitors interact with our website and to measure the effectiveness of advertising campaigns.
Depending on the services enabled on our store, these providers may use cookies or similar technologies to collect information about your interactions with our website.
Certain privacy laws may classify some advertising-related disclosures as a "sale," "sharing," or use of personal information for targeted advertising even when personal information is not exchanged for money.
Where applicable, you may have the right to opt out of these activities.
7. Marketing Communications
If you choose to receive marketing emails or other promotional communications from us, we may use your contact information to send you information about:
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New products
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Special offers
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Promotions
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Product launches
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Store updates
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.
Even if you unsubscribe from marketing communications, we may still send transactional communications related to your orders, payments, shipping, or customer service requests.
8. International Customers & Data Transfers
Because we operate an online store and use service providers that may operate internationally, your personal information may be processed or stored in countries other than the country where you live.
Privacy and data protection laws in those countries may differ from the laws in your country.
Where required, appropriate safeguards will be used for international transfers of personal information.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
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Completing transactions
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Maintaining business and accounting records
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Providing customer service
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Resolving disputes
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Preventing fraud
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Meeting tax, legal, and regulatory obligations
Retention periods may vary depending on the type of information and applicable legal requirements.
When personal information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of.
10. Your Privacy Rights
Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.
These may include the right to:
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Request access to your personal information
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Request correction of inaccurate information
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Request deletion of your personal information
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Request a copy of certain personal information
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Object to or restrict certain processing
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Withdraw consent where processing is based on consent
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Opt out of certain targeted advertising
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Opt out of the sale or sharing of personal information where applicable
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Lodge a complaint with an applicable data protection authority
These rights may be subject to exceptions or limitations under applicable law.
To submit a privacy request, please contact us at:
We may need to verify your identity before completing certain requests.
We will not discriminate against you for exercising your applicable privacy rights.
11. California Privacy Rights
If you are a California resident and applicable California privacy laws apply to our business, you may have additional rights regarding your personal information, including the right to:
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Know what categories and specific pieces of personal information we collect
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Know how personal information is used or disclosed
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Request deletion of eligible personal information
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Request correction of inaccurate personal information
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Opt out of certain sales or sharing of personal information
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Limit certain uses of sensitive personal information where applicable
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Exercise your privacy rights without unlawful discrimination
Requests may be submitted to:
Some rights and obligations only apply when a business meets the applicable legal requirements or thresholds.
12. European Economic Area, United Kingdom & Switzerland
If you are located in the European Economic Area, United Kingdom, or Switzerland, applicable data protection laws may provide additional rights regarding your personal information.
Depending on the circumstances, we may process your information because:
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It is necessary to fulfill our contract with you, such as processing and delivering your order
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We have a legitimate business interest
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You have provided consent
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We need to comply with a legal obligation
Where applicable, you may request access, correction, deletion, restriction, objection, or portability of your personal information.
You may also withdraw consent where processing is based on your consent.
To exercise your rights, contact:
13. Children's Privacy
Our website and products are not specifically directed toward children.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided us with personal information improperly, please contact us at support@xesinails.com so we can review the situation and take appropriate action.
14. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
We therefore cannot guarantee absolute security of your personal information.
15. Third-Party Links
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security, or content of those third-party websites.
We encourage you to review their privacy policies before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.
When changes are made, the updated Privacy Policy will be posted on this page with a revised Last Updated date.
We encourage you to review this policy periodically.
17. Contact Us
If you have questions about this Privacy Policy, how we handle your personal information, or would like to exercise an applicable privacy right, please contact us at:
Xesi Nails
Email: support@xesinails.com