Welcome to Xesi Nails.
These Terms of Service ("Terms") govern your use of our website and your purchase of products from Xesi Nails.
Throughout these Terms, the words "we," "us," and "our" refer to Xesi Nails.
By visiting our website, placing an order, or otherwise using our services, you agree to be bound by these Terms, together with our Privacy Policy, Shipping & Processing Policy, Return, Exchange & Replacement Policy, and any other policies referenced on our website.
Please read these Terms carefully before using our website or placing an order.
1. About Our Products
Xesi Nails specializes in handmade press-on nail sets.
Because our products are individually handmade, slight variations may occur between the product you receive and the photographs displayed on our website.
These variations may include minor differences in:
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Color placement
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Patterns
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Cat-eye effects
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Hand-painted details
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Decorative elements
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Charm placement
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Texture or finish
Colors may also appear slightly different depending on your screen, device, lighting conditions, or display settings.
Minor variations resulting from the handmade nature of our products are not considered defects, provided the overall product is reasonably consistent with the design and description shown on the product page.
2. Orders
By placing an order with Xesi Nails, you agree that the information you provide is accurate, complete, and current.
We reserve the right, where reasonably necessary, to:
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Accept or decline an order
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Cancel an order before fulfillment
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Limit quantities purchased per customer, household, account, payment method, or order
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Refuse orders that appear fraudulent, unauthorized, abusive, or intended for unauthorized resale
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Request additional information to verify an order
If we cancel an order after payment has been successfully processed and no product has been fulfilled, we will issue an appropriate refund for the canceled portion of the order.
3. Handmade & Made-to-Order Products
Many of our products are handmade or prepared specifically after an order is placed.
Production or processing may begin shortly after payment confirmation.
Because of the handmade and made-to-order nature of our products, certain orders may not be eligible for cancellation, return, or exchange once production has begun, except where required by applicable law or where the product is defective, damaged, or incorrectly fulfilled.
Please review your order carefully before completing checkout.
4. Nail Sizing & Shape Selection
Customers are responsible for selecting the correct nail size, shape, length, and other available product options before placing an order.
Please carefully follow our sizing instructions or size guide when measuring your nails.
If the nail set you receive matches the size and shape selected in your order, but does not fit because incorrect measurements or options were submitted, the order will be handled according to our Return, Exchange & Replacement Policy.
If you are unsure about sizing or nail shape, please contact us before placing your order.
5. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate.
However, occasional errors, inaccuracies, or omissions may occur.
We reserve the right to correct errors, update information, or modify product details when reasonably necessary.
If a material error affects an order you have already placed, we may contact you to discuss the available options.
6. Prices
Product prices are displayed on our website in the currency shown at checkout.
Prices may change from time to time without prior notice.
A price change will not normally affect an order that has already been successfully placed and confirmed, except in cases of an obvious pricing or technical error.
Discounts, promotional codes, special offers, or sales may be subject to additional terms and may be changed, limited, or discontinued at any time.
Unless otherwise stated, promotional offers cannot necessarily be combined.
7. Payment
Payment must be successfully authorized before an order can be processed.
Payments may be processed through Shopify and/or third-party payment providers available at checkout.
We do not generally receive or store your complete payment card details. Payment information may be processed directly by Shopify or the applicable payment provider according to their own terms and privacy practices.
You agree to provide accurate billing and payment information and confirm that you are authorized to use the payment method provided.
8. Taxes, Customs Duties & Import Fees
Depending on your location, your order may be subject to sales tax, VAT, customs duties, import taxes, brokerage charges, or other government or carrier fees.
Where applicable taxes or duties are specifically calculated and collected at checkout, they will be included in your order total.
Where such charges are not collected at checkout, you are responsible for any customs duties, VAT, import taxes, handling charges, or other fees imposed by your country, local customs authority, postal service, or courier.
Xesi Nails does not control customs authorities and cannot guarantee or predict the amount of these charges.
Please refer to our Shipping & Processing Policy for additional information.
9. Shipping & Delivery
Processing and delivery estimates are provided in our Shipping & Processing Policy.
Shipping and delivery times are estimates and are not guaranteed unless explicitly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including:
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Customs clearance
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Local postal or courier delays
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Weather conditions
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Transportation disruptions
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Public holidays
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Peak shipping periods
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Incorrect or incomplete delivery addresses
Once an order has been transferred to the shipping carrier, delivery is also subject to the carrier's operations and procedures.
10. Shipping Address
You are responsible for providing a complete and accurate shipping address at checkout.
Please check your address carefully before submitting your order.
Because production and fulfillment may begin shortly after an order is placed, we cannot guarantee that a shipping address can be changed after order confirmation.
If you discover an error, contact us as soon as possible at support@xesinails.com.
We will make reasonable efforts to assist if the order has not yet been processed or shipped.
11. Returns, Exchanges & Replacements
Returns, exchanges, replacements, damaged products, defective products, sizing issues, and incorrect orders are governed by our separate Return, Exchange & Replacement Policy.
That policy forms part of these Terms.
For hygiene reasons, products that have been worn, applied, used with adhesive, filed, trimmed, reshaped, altered, or otherwise used may not be eligible for return or exchange except where required by applicable law.
12. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at:
Because our products may be handmade or prepared specifically for your order, we cannot guarantee that an order can be canceled once production or processing has begun.
Where applicable consumer protection law gives you additional cancellation rights, those rights will continue to apply.
13. Intellectual Property
Unless otherwise stated, the content available through the Xesi Nails website is owned by, licensed to, or used with permission by Xesi Nails.
This may include:
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Product photographs
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Nail designs and artwork
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Graphics
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Logos
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Branding
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Website design
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Written content
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Videos
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Illustrations
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Product descriptions
You may not copy, reproduce, republish, distribute, sell, commercially exploit, modify, or use our content for commercial purposes without prior written permission, except where permitted by applicable law.
Purchasing a product from Xesi Nails does not transfer ownership of our intellectual property rights to you.
14. Customer Content
If you submit photographs, reviews, feedback, comments, or other content to us, you confirm that you have the right to provide that content.
We may use customer reviews or content only in accordance with applicable law, our Privacy Policy, and any permissions or consent required for that use.
You must not submit content that:
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Violates another person's intellectual property rights
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Contains unlawful, abusive, threatening, or defamatory material
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Contains malicious software or harmful code
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Violates applicable law
15. Prohibited Use
You may not use our website or services:
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For unlawful or fraudulent purposes
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To violate applicable laws or regulations
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To infringe intellectual property rights
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To transmit viruses, malware, or harmful code
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To interfere with the security or operation of our website
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To collect personal information about others without authorization
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To impersonate another person or provide fraudulent information
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To attempt unauthorized access to our systems
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To abuse promotions, payment systems, refund processes, or customer services
We reserve the right to restrict access to our services where we reasonably believe these Terms have been violated.
16. Third-Party Services & Links
Our website may contain services, applications, payment systems, social media integrations, or links provided by third parties.
We are not responsible for the content, availability, privacy practices, terms, or actions of third-party websites or services.
Your use of third-party services may be governed by separate terms and privacy policies provided by those third parties.
17. Website Availability
We make reasonable efforts to keep our website and services available and functioning properly.
However, we do not guarantee that the website will always operate without interruption, delay, technical errors, or temporary unavailability.
We may modify, suspend, update, or discontinue parts of the website when reasonably necessary.
18. Limitation of Liability
To the fullest extent permitted by applicable law, Xesi Nails will not be liable for indirect, incidental, special, or consequential losses resulting from your use of our website or products.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
Nothing in these Terms is intended to restrict any mandatory consumer rights available to you under applicable law.
19. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses arising from your unlawful misuse of our website, violation of these Terms, or infringement of the rights of another person.
This provision does not limit any statutory rights available to consumers.
20. Privacy
Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.
By using our services, you acknowledge that personal information may be processed as described in our Privacy Policy.
21. Consumer Rights
Nothing in these Terms is intended to waive, exclude, or limit any consumer protection rights that cannot legally be waived or excluded.
If any provision of these Terms conflicts with mandatory consumer protection law applicable to you, the mandatory legal requirement will apply.
22. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect to the fullest extent permitted by law.
23. Changes to These Terms
We may update these Terms from time to time to reflect changes in:
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Our products or services
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Business practices
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Website functionality
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Payment or shipping processes
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Applicable legal or regulatory requirements
The updated version will be posted on this page with a revised Last Updated date.
Changes will apply from the date they are published, subject to applicable law.
24. Contact Us
If you have questions about these Terms of Service, your order, or any of our store policies, please contact us at:
Xesi Nails
Email: support@xesinails.com